Patient Information & Admission
Admission rules, visiting hours, what to bring, tariffs and medical aid — plus our online admission registration form.
Initial enquiry
Reach out by phone, WhatsApp or our booking form. We'll listen and recommend the right service.
Pre-admission
We confirm cover with your medical aid, gather clinical information and prepare your room.
Arrival & care
On admission you'll meet your psychiatrist and care team, and your treatment plan begins.
A safe space for everyone.
Our rules exist for one reason: to keep every patient and staff member safe, respected and able to focus on healing.
- No alcohol, illicit substances, firearms or dangerous objects (e.g. knives) on the premises.
- Group therapy attendance is compulsory — it is integral to the holistic programme.
- Cell phones must be on silent during sessions; no missed sessions with your psychiatrist or psychologist.
- Group therapy programme runs over 2 weeks; psychiatrists may recommend a 3rd week.
- Smoking only in designated areas, in consideration of non-smoking patients.
- Do not bring valuables, jewellery, electronics or large sums of cash — anything brought is at your own risk.
- Vehicles park in the designated area at owner's risk (24-hour security on site).
- Confidentiality is mutual — what is shared in groups stays in groups.
Necessities for your stay.
Pack light and comfortable. All current medication must be handed in at the Nursing station on admission.
- Medical Aid membership card
- Identity Document or Driver's licence
- Casual clothes for daytime
- Sportswear for aerobics / gym
- Sleepwear, slippers and a dressing gown
- Personal toiletries and bathing towels
- All current medication (handed in on admission)
- Small amount of cash for kiosk & laundry (R100 per load)
Clear, transparent fees.
Most medical aid schemes cover all clinical costs and accommodation for psychiatric therapy for up to 21 days per annum. Tariffs are negotiated annually with each scheme.
Obtain pre-authorisation at least 48 hours before admission. The account remains your responsibility and is payable within 30 days of discharge — including any shortfall not paid by the scheme. Confirm exclusions and co-payments with your scheme directly.
A pre-payment estimated deposit is payable on admission. Refunds for any excess are processed by Finance after discharge. Careline Clinic no longer accepts cash payments — please deposit into the Careline Clinic bank account and bring proof of payment on admission.
Final account is settled at discharge (allow ±2 hours; weekend / after-hours discharges are posted next business day). Take-home medication (TTO) funding is determined by your medical aid.
We work with all major schemes.
Our admissions team will obtain pre-authorisation on your behalf and walk you through any co-payment expectations before you arrive.
Patient history
Have you been admitted at Careline Clinic before?
Your information is processed in accordance with the Protection of Personal Information Act (POPIA) 4 of 2013 and the National Health Act 61 of 2003. Documents are stored securely and only accessible to Careline Clinic staff.